Frequently Asked Questions

💻 ORDERS

What currency are your prices?
All prices are listed in USD.


What Payment methods do you accept?
We accept secure payments for both local and international customers via Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay, and PayPal.

Why haven’t I received an order confirmation email?
If it isn't in your inbox, check in your SPAM folder to see if your email provider filtered it out. Most times this is due to an incorrect email address. If you feel like you have entered your email address incorrectly, or are not receiving any confirmation emails. Please contact us and we will fix it for you and get those emails resent!


📦 SHIPPING

How long will it take for my order to arrive?
Shipping duration is 1-3 weeks after fulfillment dependent on the destination.

Orders may take a bit longer depending on the destination of the package, crossing the customs borders, during busy shipping seasons, holidays, natural disasters, postal strikes, and other delays in shipping. (We are not responsible for any charges incurred at customs.)

Please be advised that due to the current global pandemic, order fulfillment and shipping may be longer than expected. Please view your tracking information for shipping updates regarding your orders.


Where do you ship to?
We currently ship to Canada and the United States

How much does shipping cost?
Orders under $75 are charged a flat rate:

  • Canada: $10
  • United States: $7

All orders over $75 have free shipping


I ordered a few things, why did they come separately?
We have a few different warehouses/distributors located in North America, so your order could be a combination of suppliers. It can also depend on the order itself, as some items will need to be packaged separately to avoid damage during shipment.


Information about Sticker Orders
Our stickers are available on RedBubble and payment and shipping for sticker orders will be handled separately from orders placed on Ampersand Loft. We cannot process or ship these orders together.


Why are you getting products shipped from your suppliers to your customers?
Running an online business with minimal physical inventory is space saving, reduces waste, keeps the cost lower, and allows me to sell from virtually anywhere.

 


Oh No! I entered the wrong shipping information! Can I change it?
Please contact us as soon as you know that you entered the incorrect information so we can change it. We do not accept responsibility for incorrect addresses, so please enter your address carefully at checkout.


Does my order come with a tracking number?
Most of our orders will come with tracking numbers.


How can I track my order?
Your tracking number will be provided in an order shipment email which you can track through the link provided. You can also use the Shop App to get real-time delivery updates from cart to home in one place.

Please keep in mind that the tracking information may not reflect any action for up to 24 hours after a label has been printed.

If it has been more than 24 hours since you received a shipping notification, and the tracking still reflects no action or movement, please contact us.


👯‍♀️ COMMUNITY

Do you have a branded hashtag?
Of course we do! If you want to tag us in your social media posts, please use #AmpersandLoft. We are also @AmpersandLoft if you want to tag/mention us.


Are you on social media?
When are we not?! We are on: Instagram, Facebook, Twitter, TikTok and Pinterest


I LOVE your brand! Can I be an ambassador?
We currently do not have an ambassador program, but if you are interested and want to drop your name for when we do launch the program, please contact us.

If you have a question that is not answered here, please contact us.